Terms & Conditions

1. Acceptance of Terms

By accessing and using the 02Co Support website and services, you accept and agree to be bound by these Terms & Conditions. If you do not agree to these terms, please do not use our services.

We reserve the right to modify these terms at any time. Your continued use of our services after any changes constitutes your acceptance of the modified terms.

2. Description of Services

02Co Support provides customer support services, including but not limited to:

• 24/7 phone and online support assistance
• Account management and billing support
• Payment processing services
• Technical support and troubleshooting
• General customer service inquiries

3. User Responsibilities

When using our services, you agree to:

• Provide accurate, current, and complete information
• Maintain the security of your account credentials
• Use our services only for lawful purposes
• Not engage in any fraudulent, abusive, or illegal activities
• Not attempt to gain unauthorized access to our systems
• Respect the rights of other users and our staff
• Comply with all applicable laws and regulations

4. Payment Terms

4.1 Payment Processing

All payments are processed securely through our payment system. By submitting payment information, you represent that you are authorized to use the payment method provided.

4.2 Payment Amounts

Payment amounts are clearly displayed before you complete your transaction. All amounts are in the currency specified (€ for UK customers).

4.3 Refunds

Refund policies vary depending on the type of service provided. Please contact our support team for specific refund inquiries. All refund requests are subject to review and approval.

5. Account Security

You are responsible for maintaining the confidentiality of your account information, including your username, password, and any other security credentials. You agree to:

• Notify us immediately of any unauthorized access to your account
• Use a strong, unique password
• Not share your account credentials with others
• Log out of your account when using shared devices

We are not liable for any loss or damage arising from your failure to protect your account information.

6. Intellectual Property

All content on this website, including text, graphics, logos, icons, images, and software, is the property of 02Co Support or its content suppliers and is protected by copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, create derivative works of, publicly display, or otherwise use any content from this website without our prior written permission.

7. Limitation of Liability

To the maximum extent permitted by law, 02Co Support and its employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits, revenue, or data
• Business interruption
• Service delays or failures
• Errors or omissions in content

Our total liability for any claims arising from your use of our services shall not exceed the amount you paid to us in the twelve (12) months preceding the claim.

8. Disclaimer of Warranties

Our services are provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to:

• Warranties of merchantability
• Fitness for a particular purpose
• Non-infringement
• Uninterrupted or error-free operation

We do not guarantee that our services will meet your requirements or that the operation of our services will be uninterrupted or error-free.

9. Indemnification

You agree to indemnify, defend, and hold harmless 02Co Support, its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or relating to your use of our services, violation of these Terms & Conditions, or infringement of any rights of another party.

10. Termination

We reserve the right to suspend or terminate your access to our services at any time, with or without cause or notice, for any reason, including but not limited to:

• Violation of these Terms & Conditions
• Fraudulent or illegal activity
• Abuse of our services or staff
• Non-payment of fees

Upon termination, your right to use our services will immediately cease. We may delete your account and any associated data at our discretion.

11. Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law provisions. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.

12. Severability

If any provision of these Terms & Conditions is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

13. Entire Agreement

These Terms & Conditions, together with our Privacy Policy, constitute the entire agreement between you and 02Co Support regarding your use of our services and supersede all prior agreements and understandings.

14. Contact Information

If you have any questions about these Terms & Conditions, please contact us:

02Co Support
Email: Contact Us
Phone: Call Support
Available 24/7 for your convenience